Ritz Carlton, Moscow

“Great Location, newly refurbished rooms”

Amazing Location, at a walking distance from the Red Square. The Hotel has very nice, ample,newly refurbished rooms. The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all ro… Más

Amazing Location, at a walking distance from the Red Square. The Hotel has very nice, ample,newly refurbished rooms. The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all rooms to get to the lobby. Breakfast was very delicious, and the staff at the restaurant were so welcoming, they used to get to our table to place our special orders of omelettes instead of us waiting at the cooking station. They kept replenishing our table with their amazingly delicious fresh juices and kept checking if we need any coffee or tea refills. The Hotel is still having some refurbishment works, so it’s a bit noisy during the day at the lobby. Although the Four Seasons hotel is right at the entrance of the Red Square, the night at this hotel is half the price and just a walking distance away through the heated subway.

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“Great location and excellent service”

I stayed at the Ritz with my 3 y.o son in August 2021. It was my 4th time in Moscow and never did I stay at the more central location as this time, which we both really enjoyed. Steps from the Red Square and Kremlin, it is a great hotel with lots of amenities and excellent service. During our stay… Más

I stayed at the Ritz with my 3 y.o son in August 2021. It was my 4th time in Moscow and never did I stay at the more central location as this time, which we both really enjoyed. Steps from the Red Square and Kremlin, it is a great hotel with lots of amenities and excellent service. During our stay, the hotel was undergoing a renovation - so the main lobby was closed - however, besides a few glitches with elevator service, we haven't noticed any noise or have been disturbed by the construction work. We were given a newly renovated room #743 . It was large and my son, upon my request, was provided with a proper crib (not pack-and-play). Both, him and I were showered with attention: fruits/chocolates for me and drawing supplies/ toys and ice-cream for him. We used the pool and a rooftop restaurant daily, which were a huge bonus. The pool and spa facilities were spotless and provided us with true zen time after hours spent in a busy city, while rooftop had the most amazing views of the Kremlin and great menu. I expected the staff to be on par with the Ritz standard but I would like to extend my gratitude and complements to the front desk employees and concierges who helped us, from scheduling the covid tests to recommending places to visit/eat/play. One comment to the concierges - Tverskaya street DOES have kids playgrounds, p.ex. Tverskaya 4 and 8, both have small playgrounds inside. We can't wait to come back next year.

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“A team second to none”

I use to stay more than 100 nights a year in hotels worldwide. I am also a regular guest of the Ritz Carlton Moscow. The level of commitment and customer service of all the staff of this hotel is simply outstanding and second to none. To just give you an idea: at my current stay I caught a severe c… Más

I use to stay more than 100 nights a year in hotels worldwide. I am also a regular guest of the Ritz Carlton Moscow. The level of commitment and customer service of all the staff of this hotel is simply outstanding and second to none. To just give you an idea: at my current stay I caught a severe cold. 2 members of the exceptional Lounge team recognized my sickness and arranged for a ginger tea, cookies and a warming blanket brought to my room, together with an accompanying card (see photo). I have never experienced any other hotel in the world with such caring staff. They really always make me feel home away from home.

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