Doubletree by Hilton Hotel Bucharest - Unirii Square

“Problem solvers”

I had the pleasure to experience the Hilton Doubletree Unirii Square in Bucharest as one of my very first hotel experience in Romania. The purpose was business combined with a surprise anniversary for my parents. At the check in weirdly enough my Maestro card did not work, however, Ana was very u... Más

I had the pleasure to experience the Hilton Doubletree Unirii Square in Bucharest as one of my very first hotel experience in Romania. The purpose was business combined with a surprise anniversary for my parents. At the check in weirdly enough my Maestro card did not work, however, Ana was very understanding and she even accommodated both rooms (my parents and I) with the best rooms in the hotel (personally a higher floor would be cool next time but I`m just picky that way). On my request and discretion, she also sent a bottle of house wine as a gift for my parents. Unfortunately, no cookies due to Covid19 regulations. :( The following day, the Government change some COVID19 rules applied upon restaurants and F&B outlets, therefore even though we were promised to have a full breakfast choice, to our shock we were given a quick-fix of a breakfast with all the necessities made by one other staff, Ionut. Being alone and having to fix everything, I expressed my preference for breakfast and my loyalty towards the company and I asked if it would be possible to make the breakfast a bit more complete by adding the juices and sweets from the mini-bar. Ionut being very friendly and understanding my point of view agreed to make our breakfast more enjoyable and I personally felt appreciated for my loyalty. With all the good experience, I decided to extend my stay. This procedure was hefty but Ionut stood by my side and helped me with all the information he knew and was as patient as humanly possible. Guess it was just a setting in my phone system. As my room was extended, the lovely ladies from housekeeping were as efficient and proficient as I would expect from a Hilton property. On our last day, my family and I encountered 2 lovely ladies (one at the bar which I forgot to ask her name and Cristina - from what I depict I think she might have been the Front Desk manager). These lovely ladies made our departure very pleasant and Cristina assured me that all is well and ready for my check-out (payment, rooms, departure time) - to my awe she surprised me with the minibar complimentary ( snacks and soft drinks) and I personally could not have been more happy! It was a good snack on the road, and up until this moment I am still munching on some of the (sweet) memories! Thank you once more guys, next time I come to Romania, expect my return to this property! All the best! Stay safe! Alex

Menos

“Pretty far from a Hilton hotel”

Despite it’a name, don’t be fooled. The hotel is far away from Union Square - 15-20 minutes walking. Bad connection to public transportation. Rooms need fast refurbish. It looks clean, but when you close look bathroom is full of mold. But, the bed is comfortable and if the windows were just a li... Más

Despite it’a name, don’t be fooled. The hotel is far away from Union Square - 15-20 minutes walking. Bad connection to public transportation. Rooms need fast refurbish. It looks clean, but when you close look bathroom is full of mold. But, the bed is comfortable and if the windows were just a little better the sleep quality would have been perfect. Hotels offer a 1 star quality check-in - only 1 employee at reception, no help with the luggage. Breakfast food quality extremely poor and the choices were limited.

Menos