Scotlands Spa Hotel

“Superb”

My Wife and I are just home from a truly wonderful Honeymoon in Pitlochry staying 2 nights in Scotlands Spa Hotel. The hotel and Spa were beautiful and the staff were absolutely wonderful. Thank you so much and we look forward to returning soon

“August 2024 stay.”

First the positives. The restaurant staff were friendly and attentive. The breakfasts and evening meal we had were good. The facial I booked was superb and I enjoyed the time in the Relaxation Room. The pool is small but we used it early in the morning so it was fine as not busy and the jacuz... Más

First the positives. The restaurant staff were friendly and attentive. The breakfasts and evening meal we had were good. The facial I booked was superb and I enjoyed the time in the Relaxation Room. The pool is small but we used it early in the morning so it was fine as not busy and the jacuzzi was good. The steamroom was OK but would benefit from some eucalyptus or te tea oil scent. The main negative is the lack of welcome. We felt a bit of a nuisance for turning up a little early which the receptionist commented on. We did not expect access to our room before 3 pm but were not offered the option of having somewhere to leave our bags. The receptionist did not say any words of welcome and did not raise a smile. We both work in customer facing roles and would never greet paying guests in this way. We had an afternoon tea booked and we were served this in the reception area which is a busy thoroughfare, especially at 3pm when guests are checking in. We would have expected an Afternoon Tea to be served in a restaurant area and not in reception. The Afternoon Tea itself was lovely and the lady that served it was also lovely. The hotel in general, including our room could do with some tlc, however we do understand it is an old building and the upkeep of such must be difficult. We appreciated the robe and slippers provided for our spa break. On checking out we were initially asked to pay for our evening meal which was included in the package we paid for, however this was dealt with quickly and sorted. On leaving we were not asked if we enjoyed our stay. Our feedback would be to improve the guest experience at reception as this is the first impression of the hotel and was wholly inadequate. As I said we felt we were a nuisance for turning up a little early after travelling. Given that we paid almost £500 for a two night stay we feel a friendly welcome is the very least that should be expected.

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