Mercure Newbury Elcot Park

“A countryside special treat!”

We stayed here on Boxing Day (a kid free break for a couple of days with our dog :) This is the loveliest place! I can’t say enough to recommend but will try & remember everything! It’s set in beautiful grounds and countryside & especially this time of year it’s beautifully decorated, big log fi… Más

We stayed here on Boxing Day (a kid free break for a couple of days with our dog :) This is the loveliest place! I can’t say enough to recommend but will try & remember everything! It’s set in beautiful grounds and countryside & especially this time of year it’s beautifully decorated, big log fire in reception, door wreaths, a tree, lights etc very warm friendly staff & welcoming atmosphere, it feels really special here. When they say they are dog friendly, they really mean it, they can’t do enough to accommodate doggies! Lots of people had dogs which added a lovely atmosphere, dogs are welcome everywhere except the spa/gym, even in the restaurant they brought out a blanket & laid it under the table for our dog. :) The bar area is very comfortable and cosy with a fab atmosphere. There are a selection of board games to help yourself to & you can eat in the bar area as well as the main restaurant. There is also a Japanese restaurant which we did not try (but definitely would next time) and a smart bar where you can sit and have a cocktail. :) The standard of all the food was top-notch, great quality and a wide selection at breakfast time. Plenty of choice, very well cooked and good quality ingredients. Lots of cocktails, different wines and beers to choose from in the bar. The gym area is small but well equipped and the pool area is again quite small but very comfortable and you can order drinks to come to you, it is a spa pool -not a swimming pool. Although there is an outdoor pool which is heated and open all year round if you wanted to swim. There are treatment rooms where you can have a massage - and they have different walking routes (with a shelf of wellies that you can help yourself to) Our room was really comfortable, everything you need and some nice touches - also dog treats and dog bowls ready for when we arrived and a comfy dog bed. We will definitely stay again and we will look forward to bringing family here. It might officially be a four star, but we felt that it was a five star experience! Thank you

Menos

“Beautiful Christmas stay”

Having never spent Christmas away from home and having a pretty rubbish 2024 we were very nervous about staying here ! My husband has food allergies and hang ups and we have two dogs one been quite hard work ! From the moment we booked a few months ago the excellent customer service started with L… Más

Having never spent Christmas away from home and having a pretty rubbish 2024 we were very nervous about staying here ! My husband has food allergies and hang ups and we have two dogs one been quite hard work ! From the moment we booked a few months ago the excellent customer service started with Lauren in bookings going out of her way to accommodate all of my requests regarding menu changes for the husband, restaurant bookings to accommodate the awkward dog, room advice to name a few! The hotel was stunning so pretty all decorated but what stood out the most was the staff how happy they were and genuinely pleased to have you nothing was to much trouble from cleaning staff reception bar and restaurant all were a credit to the hotel. Special thank you to Ash who looked after us in the restaurant Xmas Eve and Xmas Day, my Mum joined us for lunch and she commented how lovely he appeared to guests and cheery - he made a special point to thank us when we left! The lady at breakfast I did nkt catch her name but I know she was from Poland and the other ladies that worked Christmas morning were so lovely welcoming and attentive they should also be recognised for this! Little extras given by the hotel a clean dog friendly room and.l a genuine feeling of been at home this hotel have it spot on ! A lovely grazing table Christmas night instead of these stupid hampers that isolate you to your room! We will try and return next year please don’t change anything and thank you for a lovely stay nothing was too much trouble and your staff are a credit to you !

Menos

“Great dining experience”

Had a lovely family meal and birthday celebration in a private room off the restaurant. Great ambiance and food, good service and decent value, so no complaints all round, but it just didn't reach the 5-star level and, overall, was slightly underwhelming

“Nice Tay but definitely things to be improved ….”

This was our second stay at the hotel and we had a nice time but we’re happy we only stayed for one night. The good bits - lovely hotel and easy layout very inviting - very kind and helpful staff - nice spa area - excellent meal at the Asian restaurant Few pieces of feedback of things that need… Más

This was our second stay at the hotel and we had a nice time but we’re happy we only stayed for one night. The good bits - lovely hotel and easy layout very inviting - very kind and helpful staff - nice spa area - excellent meal at the Asian restaurant Few pieces of feedback of things that need to be improved - more selection at breakfast, there isn’t a huge selection eg no vegetarian sausages - the restaurants particularly the Asian one gets booked up so quickly despite us looking to book it as soon as we booked our stay. However, you can go and ask on the day and they may seat you - the room was too hot - it made it quite uncomfortable to sleep and we couldn’t find a way to individually adjust the temperature - the outdoor pool and the hydrotherapy pool could be warmer as they were a little cold - you can’t use the e-bikes unless you have a specific motorbike license which isn’t explicitly clear at first glance

Menos