Best Western Plus Bellingham

“Great experience!”

I had the honor to work with the fantastic staff at Best Western Plus Bellingham this past week to put on an assembly and convention for 200 people. All of the staff was amazing to work with every day. I want to put a shout out to Brandon, Emily, Laura, Jay, Modesa, and Sarah for their excellent … Más

I had the honor to work with the fantastic staff at Best Western Plus Bellingham this past week to put on an assembly and convention for 200 people. All of the staff was amazing to work with every day. I want to put a shout out to Brandon, Emily, Laura, Jay, Modesa, and Sarah for their excellent service and fabulous kindness to our attendees. I hope to work with them all again in the coming years! Everyone at the Front Desk was helpful and kind to all of our members. This was a smooth event because of the staff at Best Western Plus in Bellingham, WA.🥰

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“Great place for a convention ”

Clean rooms. Very helpful staff and they were easy to find. Nice breakfast. Very close to restaurants and shopping of all kinds about a 5 min drive away. Our convention went very smoothly. Right off the I-5 and very close to Canadian border. There was also a small international airport within mi… Más

Clean rooms. Very helpful staff and they were easy to find. Nice breakfast. Very close to restaurants and shopping of all kinds about a 5 min drive away. Our convention went very smoothly. Right off the I-5 and very close to Canadian border. There was also a small international airport within minutes of the hotel.

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“THE COST DIFFERENT BETWEEN CONFIRMATION AND RECEIPT!!!”

November 23, 2024 Bellingham Best Western Hotel To Whom it may concern, My wife and I stayed at your hotel recently on 12 Nov 2024 and 15 Nov 2024. • Upon leaving on 12 Nov 2024, we recognized that the amount on our receipt was not as in the email of confirmation received. The difference was no… Más

November 23, 2024 Bellingham Best Western Hotel To Whom it may concern, My wife and I stayed at your hotel recently on 12 Nov 2024 and 15 Nov 2024. • Upon leaving on 12 Nov 2024, we recognized that the amount on our receipt was not as in the email of confirmation received. The difference was not much, (about $1.00). When we returned to your hotel on 15 Nov 2024 and asked the staff that was checking us in (Brielle sp??) about the difference. Unfortunately Brielle only stated loudly that it is “almost the same!!!!!” and she offered no explanation for the difference and did not offer to find out why there was a difference. In our opinion, her attitude was unprofessional and condescending. • Later that evening when we reported a minor issue with the room, the same staff was at the desk. She responded again with a very loud voice and with the same condescending attitude. We hope that she will receive customer service training. • On 16 Nov 2024, when we brought the same issue for new bill to the desk staff (Rabia) when we were checking out. She was very nice and very professional. She took the time to explain the reasons that probably resulted in the difference. Although we did not totally agree with her explanation, we let it go because there was not much difference and we at least felt heard and respected as customers. •** The concern is not the money but the expectation that the charges are accurate and consistent. My wife worked 32 years in the travel business and her understanding is every transaction between 2 parties must be confirmed in writing with both parties agreeing to the costs. If there are any differences, they must be explained and agreed upon by both parties. We have never experienced a situation like this at any other hotels, even at other Best Western’s. • Our stay at your hotel was otherwise very good about the room, the breakfast, other staff and manager. The location is very convenient to go to Vancouver,BC for stopover, near highway and only 4' driving to access the busy streets .

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